A log file named log.txt will be created in the directory where you ran Attach the log.txt file to your next message. A black window should pop up, press any key to close once the fix is completed. Please download exeHelper from Raktor to your desktop. Once you've gotten one of them to run then try to immediately run the following. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus. You only need to get one of these to run, not all of them. Vista and Win7 users need to right click Rkill and choose Run as Administrator If one of them won't run then download and try to run the other one. Please download and run the below tool named Rkill ( courtesy of ) which may help allow other programs to run. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. I prefer a CD because a storage device can get infected. If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. Absence of symptoms does not mean that everything is clear. Your security programs may give warnings for some of the tools I will ask you to use. It is important that you reply to this thread. Please DO NOT run any other tools or scans while I am helping you.ĥ. If you don't know or understand something, please don't hesitate to ask.Ĥ. The fixes are specific to your problem and should only be used for this issue on this machine.ģ.
This may or may not solve other issues you have with your machine.Ģ.
I will be working on your Malware issues. I am working under the guidance of one of the specialist of this forum so it may take a bit longer to process your logs.ġ.
I will be helping you out with your particular problem on your computer. Hello and welcome to Computer Hope Forum.
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